1. Getting Started

*Required Field

Before you begin, make sure you have:
  • A Koodo Prepaid SIM card
  • A Koodo phone (or one that is compatible with the Koodo network)
  • Picked your base plan and Booster® add-ons (find more details at koodomobile.com/prepaidplans)
  • A Canadian/U.S. credit or Visa Debit card handy, or a top-up voucher if you'd like to use that as your payment method (top-up vouchers can be purchased from any Koodo Shop or Retail partner across Canada)

SIM Card Details

Please enter the 19-digit number that is on the back of your SIM card

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Account Set-up



Fill out your name and address. If you’re a visitor to Canada, please enter the address of where you’re staying while in Canada.
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Date Of Birth
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Alternate Phone Number
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Learn more

Set Up Your Self Serve Account

By setting up a Self Serve account, you'll be able to check your usage, top up your account, purchase Talk and Data Booster add-ons, and much more.

1. Enter and confirm your email address. This will be your Self Serve username to log into your Self Serve account.
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Email address entered must match.
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2. Set up a password to access your Self Serve account.
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  • Must contain a minimum of 6 characters, including at least one digit.
  • No spaces are allowed.
  • It can't be similar to your username, email or security question or answer.
  • Easy to remember, but difficult for others to guess.
 
3. Set up your security question.
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4. Select your preferred language.
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5. Please create a 4-digit PIN. You'll need this when calling our automated phone system at *611, to make any changes      to your account or services.
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Canada You cannot set a date of birth in the future You must exceed the minimum required age to use this service. You must not exceed the maximum required age to use this service.